The Social Security Administration (SSA) has announced a big change. Starting March 31, people who cannot use the SSA’s online identity verification tool will now need to visit a Social Security office in person to prove who they are.
This step is being taken to better protect people’s personal records and Social Security benefits from fraud. The SSA said, “Over the next two weeks, we will move carefully towards stronger identity proofing for anyone applying for benefits or making direct deposit changes.”
If you’re someone who already uses the SSA’s online service, called ‘my Social Security,’ you’re fine. You can still do everything online as usual because this account requires proper online identity proofing. But if you can’t or don’t use the online tool, you must go to your nearest Social Security office.
The SSA made it clear that these changes are all about keeping Social Security records safe from fraud and misuse.
What Does This Mean for You?
Here’s the simple breakdown:
- If you use the SSA’s online “my Social Security” account, you can continue applying for benefits or change direct deposit information online.
- If you don’t use or can’t use the online service, you can still start a benefits claim over the phone. But, you’ll be required to visit a local Social Security office in person to verify your identity before the claim can be completed.
How to Avoid Long Lines at Social Security Offices
The SSA knows that this could result in long queues at local offices. To avoid waiting, the agency strongly recommends that people call ahead and request an in-person appointment. This way, your identity can be verified, and your claims processed in a single visit, saving you time and hassle.
Direct Deposit Changes to Be Processed Faster
There’s also good news. The SSA will now process direct deposit changes within one business day. Previously, these changes were held for 30 days. This move will help people receive their payments faster and more securely.
How to Create a ‘my Social Security’ Account
If you don’t already have a ‘my Social Security’ account, now is a good time to create one. It’s easy to set up and allows you to manage your benefits online without the need to visit an office. You can create your account on the SSA’s official website.
Why Is SSA Making These Changes?
The SSA wants to stop fraud before it happens. By tightening identity verification rules, they aim to keep your records and benefits safe from people who might try to misuse them.
This change also comes at a time when the SSA is facing staffing cuts. Recently, the U.S. government agency announced it plans to cut 7,000 jobs as part of a larger plan to reduce the size of the federal workforce.
Despite fewer workers, the SSA is still responsible for sending out checks to 73 million retired and disabled Americans every month.
Key Takeaways:
- Starting March 31, you need to visit a Social Security office if you cannot use the online identity proofing tool.
- You can still start claims over the phone, but you’ll need to finish the process in person.
- Call ahead and book an appointment to avoid long waiting times at the office.
- Direct deposit changes will now be processed within one business day.
- Create a ‘my Social Security’ account online to save time and avoid in-person visits.
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